Shipping, Delivery, Returns & Exchanges Policy

To protect the interests of both parties and ensure smooth delivery, please review the following shipping, delivery, return, and exchange policies before placing an order.

1. Delivery Methods

Taipei & New Taipei City

Orders within Taipei and New Taipei City are primarily delivered using our own delivery vehicles.

The actual delivery date and time will depend on the order, delivery route, and daily delivery schedule. Specific delivery times cannot be guaranteed.

Other Areas in Taiwan

Orders outside Taipei and New Taipei City are primarily shipped through third-party freight carriers.

Standard freight charges are calculated per carton, starting from NT$150 per carton. The actual shipping cost may vary depending on the quantity, number of cartons, package size, and delivery location.

Additional charges may apply to remote areas, oversized shipments, or locations subject to additional fees imposed by the freight carrier. Any additional charges will be communicated separately.

Free Shipping

• Taipei & New Taipei City: Free delivery for orders of NT$1,500 or more.

• Other areas in Taiwan: Free standard freight delivery for orders of NT$4,000 or more.

• Orders below the applicable free-shipping threshold will be charged based on the actual number of cartons.

• Remote areas, special delivery locations, and oversized shipments may be subject to additional shipping charges and may not qualify for standard free shipping.

• The free-shipping threshold applies to each individual order. Multiple orders cannot be combined to qualify for free shipping.
   

2. Receiving Your Order

Upon delivery, please check the following:

1. Whether the outer carton is visibly damaged, dented, deformed, or wet.

2. Whether the number of cartons received matches the quantity shipped.

3. Whether the product items and quantities are correct.

If the outer carton is visibly damaged, we recommend taking photos before accepting the shipment and reporting the damage to the freight carrier at the time of delivery.

If any items are missing, damaged, or incorrect, please contact us within 3 days of receiving the order and provide the following information:

• Order information

• Product name

• Description of the issue

• Photos of the outer carton and the affected product

This will allow us to verify the issue and assist you as quickly as possible.
 

3. Returns & Exchanges

Most of our products are disposable tableware and commercial packaging supplies. Some products are sold in specific quantities, sizes, specifications, or packaging formats. Therefore, returns and exchanges are subject to the following conditions.
 

Eligible Returns or Exchanges

Please contact us within 3 days of receiving the order if:

• The product has a manufacturing defect.

• The product was visibly damaged during delivery.

• The product received does not match the ordered item.

• The quantity received does not match the ordered quantity.

If the issue is confirmed to have resulted from an error on our part, a product defect, or damage during delivery, we will provide an appropriate solution, such as replacement, reshipment, or another suitable arrangement.
 

Returns or Exchanges Not Accepted

Returns or exchanges will generally not be accepted in the following circumstances:

• The customer ordered the wrong item, size, specification, or quantity.

• The product has been opened or used, or can no longer be resold due to customer handling.

• The product was damaged due to improper storage, moisture, contamination, deformation, or other factors caused by the customer.

• The issue was reported more than 3 days after receipt of the order.

• Customized, made-to-order, or specially specified products.

• Full cartons that have been opened or unpacked and are being returned for reasons unrelated to product defects or our error.

• Returns requested due to changes in market prices or because the customer found a lower price elsewhere after placing the order.

※ Products with special storage requirements or products subject to specific manufacturer return policies will be handled according to the applicable product-specific conditions.
 

4. Return & Exchange Shipping Costs

If a return or exchange is confirmed to be due to an error on our part, a product defect, or damage caused during delivery, we will cover the necessary return or replacement shipping costs as applicable.

If a return or exchange is requested for reasons attributable to the customer, the related shipping costs will generally be borne by the customer.
 

5. Order Cancellation

Once an order has entered the preparation, shipping, or delivery process, it cannot normally be cancelled.

If you need to modify or cancel an order, please contact us as soon as possible before shipment. We will review the status of the order and assist accordingly.
 

6. Special Product Information

Some disposable tableware, packaging materials, and consumable products may have minor variations due to differences in manufacturing batches, raw materials, dimensions, printing, or production conditions. The actual product received shall prevail.

If you have specific requirements regarding product specifications, brands, or quality, please confirm with us before placing your order.
 

7. General Terms

The above shipping, delivery, return, and exchange policies apply to standard orders.

If an individual order has special arrangements regarding delivery, product specifications, payment, returns, or exchanges, the terms confirmed by both parties for that order shall prevail.

If you have any questions regarding ordering, delivery, returns, or exchanges, please contact us before placing your order. We will be happy to assist you and clarify the relevant details in advance.

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